Return Policy

Return and Warranty Policy

You have a period of 14 calendar days from the receipt of your order for the item to reach our facilities so that a size or model exchange can be processed. Refunds are not provided.

For the exchange to be accepted

• The item must be returned in its original packaging, with tags, seals, and accessories.
• It must be in perfect condition, without signs of use, washing, or improper handling.
• Garments must always be tried on over another garment and never directly against the skin.
• Items of an intimate nature will automatically lose any warranty or right to exchange once used or unsealed.
• Before shipping, you must inform us so we can indicate the appropriate procedure.
• Only one exchange per order or item will be accepted.

Shipping Costs

The costs of return and re-shipping will be borne by the customer and are not refundable, except in the case of an error in order preparation on our part.

Excluded Items

Exchanges or returns will not be accepted for:

• Items on clearance with discounts greater than 50% off the original price.
• Products of an intimate nature that have been opened, used, or handled.
• Items that do not meet any of the conditions above.

Orders paid with SeQura

For orders paid with SeQura, size or model exchanges will be accepted (maximum one exchange per order) and refunds where applicable, except for items of an intimate nature.

General Conditions

• For hygiene reasons, no item that does not meet the conditions described in this policy will be accepted.
• The company is not responsible for losses, misplacements, or incidents that may occur during the return transit. It is the customer's responsibility to ensure the correct delivery of the item.
• Failure to comply with any of these conditions may result in the denial of the requested exchange.